Terms and Conditions

Please read the conditions below before completing your order. They explain how Brazil Flower Shop and its partners prepare your gifts, arrange deliveries and handle customer requests.

1. Flowers, arrangements and substitutions

Flowers are natural, perishable products subject to seasonality and regional availability. If a particular flower, container or accessory is unavailable, we may replace it with an item of equal or greater value while preserving the style and character of the arrangement or basket. If a change would significantly alter your chosen gift, we will contact you to agree on an alternative.

2. Order details and payment

Please check the products, options, card message, recipient details, address and preferred date before placing your order. Preparation and delivery scheduling depend on payment confirmation and availability at the destination. Starting a payment or returning from the payment provider's page does not mean payment has been confirmed.

3. Delivery dates and times

Deliveries are scheduled for the date selected and confirmed in your order, during local business hours. Specific delivery times are treated as preferences and cannot be guaranteed.

• Monday to Friday, orders completed with confirmed payment by 11:00 a.m. may qualify for same-day delivery, subject to availability.
• On Saturdays, the deadline for this possibility is 9:00 a.m.
• These deadlines follow the local time at the delivery destination.
• Regular Sunday delivery is unavailable. Exceptional Sunday or public holiday deliveries must be requested 3 to 4 business days in advance and require confirmation.
• For Christmas, Valentine's Day, Mother's Day and other busy occasions, place your order and confirm payment at least 2 business days in advance, subject to availability.

4. Address and recipient availability

You must provide a complete, accurate physical address and a telephone number for the recipient. We cannot deliver to P.O. boxes or APO military addresses.

If the recipient is unavailable, we will consider a safe alternative, such as acceptance by reception or a responsible person at the address, or contact you to arrange the next steps. We will not leave the gift exposed or in an unsafe location.

5. Delivery disruptions

Severe weather, natural disasters, access restrictions and incorrect or incomplete information may affect delivery. If a problem occurs, we will seek to inform you and agree on a solution, which may include another delivery attempt, rescheduling or a refund, depending on the circumstances and applicable law. These conditions do not exclude your consumer rights.

6. Confirmation and support after delivery

We will email delivery confirmation within 1 business day after the requested delivery date. If you have not received an update, please contact us to check your order.

If there is a problem with a product or our service, email contato@brazilflowershop.com with your order number and, where possible, a photograph of the gift received. To help us assess flowers and other perishable items, please contact us as soon as you notice the issue, preferably within 7 days of delivery. This request does not limit any statutory deadlines or rights.

7. Changes, cancellations and refunds

To request a change or cancellation, contact us as soon as possible with your order number. We will assess preparation and delivery progress and the circumstances of your request, respecting any applicable statutory withdrawal, correction, replacement and refund rights. Nothing in these terms waives those rights.

8. Personal data

Buyer and recipient information is processed to fulfil orders, deliver gifts and provide support, as described in the Privacy Policy available in this store.